Amandine, 25
Commercial Executive

"When I receive a credit request, I understand and analyse it. Then, there is a system of validating and approving the case. But at all times, response time is kept to a minimum. For us, it's all about respecting the customer. Then, I can inform my client about our decision. And each time, even when dealing with a credit refusal, I know that it is the best decision for the client. Even though the client may be disappointed, or may not agree with the decision, I know that it is in the client's best interests and try to make them see this. In all cases like this, it's not unusual to find that the client thanking you by the end of the conversation. For me, this is what it means to be a true professional : striving for a job well done, thinking and acting in the best interests on the customer."

Olivier, 25
Manager

"I deal with the production and handling of the financing cases. Therefore I often find myself contacting customers by phone, which has enabled me to develop a sort of fluency. It is not always so easy, because on the telephone, you have to judge the entire conversation on the voice of your customer. There are so many things which you can detect just through a person's voice, sometimes unconsciously, such as their mood or stress. Even though it may not always be the case, you must give the customer the impression that you are happy to be talking to them. It is an important part of my job. It means that the customer will put their trust in me and it is then easier for me to respond to their mood. But be warned, you’ve got to be quick-thinking : always have an answer at the ready!"

Julie, 28
Customer Account Manager

" I handle after-sales services for Franfinance products. I answer customer telephone calls and try to answer any queries the customer may have. There are about thirty of us, and so its really important that we all get on well. We all understand our roles within the team. It definitely has an impact on the working environment, making it accessible to others : you can find someone to talk to when you need to discuss an issue, which stops us getting stressed when dealing with certain customers ! So, that drives the entire team ; we help each other out in so many ways, and we’re a very close-knit team. Now, I see of my work colleagues as real friends. "

Cyril, 27
Commercial Agent

" For me, it’s very simple – I moved to Franfinance because I wanted to succeed in the financing sector. And I’m still here for many reasons. I secure sales for our financing products over the telephone, I organise loans, I monitor customer cases and furthermore the atmosphere is just great. The sector itself has a very "conventional" image and when I came to Franfinance I was surprised – the teams are young, friendly, dynamic, as is the management. The existing team members help the new ones, and it is easy to put your ideas forward to those in charge, as everyone is familiar with the cases of their colleagues… It really is like one big family. There is, however, competition when it comes to commercial performance, which shows we are a real team. "

Sylvie, 24
Developer

" Working in the information industry means that you always have to question yourself, technologies evolve so quickly that you cannot afford to rest on your laurels. But technological innovation is not an aim in itself : it has to be useful for my users. That’s what I call innovation,  things which are borne of the daily exchanges I have with my colleagues. It enables us to refine and shape our computing system so that each team member can be more effective. Basically, the more you know your colleagues, the more effective you can be. For example, a Customer Account Manager will need to have easy access to the results of a qualitative assessment in order to return to his or her customer with a response quickly. "

Ludovic, 29
Commercial prescription agent

" In order to stand out from the crowd, you constantly need to reinvent yourself. This is never more true than in a competitive market like that of financing products. Already, with its specific market position, Franfinance stands out from the others. But it doesn’t stop there : a small hierarchical chain, young, dynamic teams, a friendly environment… competitors are showing their age ! As Commercial prescription agent, I try to be as effective as possible when answering queries, which means I can then provide prospects. At Franfinance, innovation is at the heart of the organisation. "